Delivery
Wheels
All wheels are made after you make an order. It takes about 2-4 weeks to make a set of wheels by your specifications.
Delivery will take place after this and it is good to be prepared to wait 6-10 weeks for it.
Please note that the freight times vary depending on the world situation and politics, the position of the stars, and possibly whether some "intelligent" person has blocked normal routes for cargo traffic, eaten bats with viruses, or just casually started a war somewhere in the world.
the wheels can also be delivered with a faster (flight) freight at an additional cost. In this case, shipping takes approximately 2 weeks and a price of approximately + € 500 will be reserved for delivery from the factory to Europe (this price may change due to the above global situation, so it is always worth checking the prices with us in advance).
Upon arrival in Finland, the rims are checked before delivery to the customer. The wheels can be picked up from the pick-up point in Lappeenranta or Oulu. We can also deliver a set of rims to your door or the nearest Matkahuolto office for an additional cost of € 80.
If you live in the EU please ask for the shipping price before placing an order. The cost varies a lot but usually costs 100-300€.
Tuning parts
Most of our products come directly from our partner factories. They are manufactured and shipped after customer order unless such parts are ready-made already. If the parts are not directly available from the factory stock, they are usually available within a week or two. Delivery will take place after this and you should book a couple of weeks for it. If the delivery time is longer, we will notify you.
Please note that the freight times vary depending on the world situation and politics, the position of the stars, and possibly whether some "intelligent" person has blocked normal routes for cargo traffic, eaten bats with viruses, or just casually started a war somewhere in the world.
Upon arrival in Finland, the parts are checked before delivery to the customer. Parts can be picked up from the pick-up point in Lappeenranta or Oulu. We can also deliver parts to your door or the nearest tour desk at an additional cost of € 10-40.
Delivery within Finland takes place via Matkahuolto or Equip transport. The advantage of Equip transport is that the parts are delivered directly to your door or to the address you want.
Warranty and return policy
Wheels
Our wheels have a standard 2-year warranty against manufacturing defects. All our wheels are made by custom order specifications according to the customer's wishes. Due to this, the situations covered by the warranty are handled on a case-by-case basis. It is our biggest interest to make sure that the wheels are safe and that the customer is satisfied with their appearance and quality.
The warranty does not, of course, cover damaging the wheel, scratching, or, for example, pothole damages, etc. In these cases, however, you should contact us. We have good partners e.g. for straightening and fixing the wheels. If your unique wheel is completely unrepairable, we will be able to make you a new wheel at a discounted price of -15%.
Because the wheels are unique and custom-made, they have no traditional return policy as they are custom-made in order. The basic right of withdrawal for e-commerce and distance selling does not, therefore, apply to custom-made products made to the customer's wishes.
Tuning parts
Generic tuning parts that are not custom-made include a statutory 14-day return policy for manufacturing defects. In common sense, when the part and packaging are still in good, resellable condition, you can return it to us.
Our tuning parts have a 6-month manufacturing warranty. This warranty covers the lawful use and installation of parts by a professional (or as the case may be, a professional-level installer). Please check the condition and operation of the product as soon as you receive the product so that we can best help you in case of problems. They may also be damaged during the shipping.
Due to the nature of the tuning parts, it is the customer's full responsibility to ensure parts installation and suitability by a professional.
Cars, engines, and their operation are, of course, a complex systems and we cannot take responsibility for problems and defects other than the parts we supply: So, for example, we are not responsible if you install a turbo or wastegate (purchased from our store) in your car, aim for 10 bar boost and blow your pistons into the sky or on thru the roof of your garage.
Payment methods
Invoicing
When you pay with an invoice, we will send you an invoice for the products you have ordered by e-mail. Once you pay the invoice, manufacturing of the products can begin at the factories. Most of the products are ordered to the dimensions you specify, so we will check the details of the products with you at the same time.
Paypal
With Paypal, you can conveniently pay by credit card. Paypal also offers other nice properties.
Paytrail
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
- Paytrail Plc
- Innova 2
- Lutakonaukio 7
- 40100 Jyväskylä
- Business ID 2122839-7
JoustoLuotto - Flexibility Installment
JoustoLuotto Invoice and Installment is a Finnish domestic service that allows you to make your purchases quickly and securely.
JoustoLuotto is for individuals who have managed their finances properly.
With JoustoLuotto, you get a 30-day interest-free payment period. An invoice surcharge of € 2.90 will be added to the purchase. After receiving the invoice, you can decide whether to pay it in full or in installments. With an installment, you can pay for your purchase in up to 36 installments, starting at € 9.90 / month. The cost of the flexible installment is € 3.90 / month and a credit interest rate of 19.90%. You can pay 30 to 3000 euros for purchases with Flexible.
Shopping with JoustoLuotto is safe. When you make your first purchase, you make a strong electronic identification. As a returning customer, you can easily identify yourself as being sent to your phone using a one-time code. With every purchase, we make a real-time and automated credit decision. The payment transaction and data transmission always take place in a secure connection. The invoice will be sent by e-mail. Aurajoki Nordic Oy is the lender.
Read more about JoustoLuotto at www.jousto.com. Jousto - The most convenient payment method for an online store!
